Return & Refund Policy

Refund & Return Policy

At Juniper Paws, we keep things simple and stress-free.
All refund or replacement requests must be submitted through our Returns Portal.

🟢 Damaged, Defective or Incorrect Items

If your item arrives:

• Damaged

• Faulty

• Not as described

• Incorrect item received

Submit a request through the Returns Portal within 30 days of delivery.

Please provide:

• Your order number

• A brief description of the issue

• A photo or video showing the problem

Once approved, we will issue either:

• A free replacement, or

• A full refund

You do not need to return the defective item.

🟡 No Physical Returns

For hygiene and safety reasons involving pet products, we do not accept physical returns under any circumstances.

This includes:

• Change of mind

• Pet not engaging with the product

• Incorrect size/colour preference

• Items that have been opened or used

All sales are final unless the item is damaged, defective, or incorrect.

🟠 Incorrect or Incomplete Address

If the address entered at checkout is incorrect or incomplete and the courier cannot deliver, we cannot issue a refund.

If the package is returned to us, we can reship it.
Additional shipping fees may apply.

🔵 Lost or Stalled Packages

If your shipment is confirmed lost or significantly delayed beyond the estimated delivery window, submit a request through the Returns Portal.

We will either:

• Resend the order, or

• Issue a refund, at our discretion.

🟣 Refund Processing Time

Approved refunds are returned to your original payment method.
Most refunds are processed within 5–10 business days.

If more than 15 business days pass after approval, contact us at support@juniperpaws.com.

⚖️ Legal Rights

Your statutory rights, where applicable by law, are not affected by this policy.